State Farm® Insurance Agent Randall Chewning

"Improperly counseled regarding coverage of HVAC unit which ended up costing me $6500 out of pocket. I then cashed out my life ins policies Nov 7th. SF proceeded to autodraft premiums for canceled policies. When I contacted Randall Chewnings office it was obviously not a great concern as I was told that the billing office & policy offices are not the same... and "a request for refund has been submitted". Weeks later I received a partial refund with note stating "remainder of funds will be refunded upon payment clearing bank." Understand this was AUTODRAFTED so there was no excuse for "clearing". 1- 1/2 weeks later I received the balance of premiums withdrawn from my bank. After numerous emails & phone calls of which Randall pawned off to others, I FINALLY received my payment for my cashed in life policy today, Jan 22nd. Lost check in mail, reissued & mailed in Dec., etc..none of which was true. I have been a customer for over 20years & never filed a claim. I was shocked to discover how poorly I was treated and how dismissive this agency was regarding situation. Direct deposit of funds should have been the response but instead I received excuse after excuse for over 2mos."

"I’ve worked with Randall and his team for the past several years for our auto and personal insurance policy. They are extremely responsive and very helpful. I had a claim about a year ago, and they immediately became engaged and helped me get my truck back on the road. I trust their expertise and experience. I love that I can walk into their office, shake their hand, and have a conversation! I also love they they are invested in our community, particularly in countless community events and activities. Keep up the good work!"

"When high winds took down a 40-foot pine tree in my backyard, knocking down power lines and damaging the utility service entrance, Randall immediately responded. Repairs were made within three days and a coverage check was received within a week. Couldn't ask for better and friendlier service. Thanks, Randall!"

"We have been a customer of Randall and Dawn for about 10 + years and they are excellent in customer service. I have to call them often because of my business needs and they are always prompt, never seem frustrated with having to help me, and their employees are very kind every time I call."

"These people are so very nice and not at all pushy like a lot of insurance places I've seen. Their pricing is the best I have found yet and even though I have just recently started a policy with them on our Auto insurance I have had the renters insurance for a while now. When we lived in Lexington our place was broken into and they reimburse us for everything that was taken and we're so considerate and compassionate about our unfortunate circumstance. Hi Margaret nice getting to know you 😁"

"Outstanding customer service!!! Randall and his team are top notch. They recently assisted me in obtaining financing for my new vehicle thru the State Farm Bank and on the weekend outside of office hours to boot! Special shout out to Randall who took my call while out shopping and super staffer Margret who came into the office to help us put the deal together and finalize the paperwork. Thank you Randall, Dawn and your outstanding staff for being just like a good neighbor!!!"